BORACAY PACKAGES

GENERAL TERMS & CONDITIONS

Hotel accommodations are subject to availability and are based on the lowest room category.

While we aim to secure your first-choice hotel, we cannot guarantee that it will be available. 

If it’s not available, we will book your second or third option, or a similar hotel within the same category or class.

To avoid delays, kindly provide your top 3 hotel preferences upon booking

Ticket/Tour Package is strictly NON-REFUNDABLE/NON-REROUTEABLE/NON-TRANSFERRABLE. Failure to appear on booked dates will result in services being forfeited. No refund will be extended for any unused services.

Minor passengers below 18 years old must be accompanied by parents, either the mother or the father, at the airport. Otherwise, guardians must secure clearance from DSWD/ Letter of Consent and a copy of their IDs.

Passenger guarantees that the names in the above booking are correct and the same spelling as the passports/valid ID.

Failure to appear on booked dates will result in services being forfeited. No refund will be extended for any unused services.

In the event of Mandated government cancellations or Force Majeure (Eg, Emergencies, accidents, storms/typhoons, Rally Calamities, etc), which are beyond our control, Lakbay Hub will not be held liable for any surcharges/penalties imposed by the hotel/ resort/operators.

LAND ARRANGEMENT rebooking is subject to Hotel/Operator’s approval, and additional fees may apply for room/tour rate differences.

FLIGHT CANCELLATIONS and DELAYS of the airlines are beyond Lakbay Hub’s control, hence, it accepts no responsibility for these events. If you availed the ticket with us, Lakbay Hub will extend necessary assistance to address your concern. We will assist in requesting flight REBOOKING, TRAVEL FUND, or REFUND on cancelled flights, but the Airline Company will be responsible for the final decision on such requests. Note that the Initial Service Charge is non-refundable.

Passengers must check the airline website (Under the manage booking section) or contact the travel agency for any flight changes before their flight. Lakbay Hub is not liable for missed airport transfers or Tours Due to Flight Delays, flight Changes/Disruptions. In any case, will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests.

INSURANCE: Tour packages do not include Travel Insurance, and we highly recommend that you purchase full coverage prior to your travel. Should you fail to secure travel insurance, then you accept full responsibility and indemnify Lakbay Hub for any and all costs that may arise

TOUR & TRANSFERS: All Transfers and tours are on a seat-in-coach basis (Joiners). Lakbay Hub reserves the right to cancel or reschedule a tour if group numbers are insufficient to confirm a group departure. We also reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the tour to ensure the safety of all passengers. The driver / Tour Guide can only wait for you for 10 minutes. Guests should be in the lobby on time for the tour/ departure airport transfer pick-up. We will not be held liable if you fail to catch the seat in the coach arrangement resulting in an unnecessary incident.

ISLAND HOPPING: The Passenger has to follow the whole scheduled itinerary. If a passenger decides not to attend the Complimentary/Free Island Hopping, no refund will be given. Free or Promotional “ADD-ONS” have no monetary value.

PERSONAL BELONGINGS: Passengers are responsible for the safety of their own belongings. We accept no responsibility for the loss or damage of personal belongings.

REQUIREMENTS: Please make sure to have all the necessary Travel and Health documents in travelling in the NEW NORMAL to have a hassle-free vacation. Lakbay Hub will not be liable for any misfortune event.

HOTEL RULES

Hotel Standard Check-in time is at 02:00 – 03:00 PM, and the standard check-out time is 12:00 NN

Early Check-in is subject to room availability and a surcharge. Late checkouts will automatically charge one (1) night.

All room categories (bed configuration) and special requests are subject to availability upon check-in

Damage and Loss of Hotel Key Cards, Bedsheets and Towels, and Consumption of Food and Drinks in the Mini-Fridge-Bar and other Incidental Expenses are NOT included in the Tour/Travel Package & these are charged to the Client.

Incidental Charge: Most of the hotels require a security deposit upon check-in. Return of deposit will be processed upon checkout if no damages have been incurred during your stay.

CONFIRMATION OF ACCEPTANCE

By booking with Lakbay Hub, you are acknowledging that you have read our terms and conditions and you agree to be bound by them.