WHAT DOES THIS CAPTIVE PORTAL ERROR INDICATES

Possible Causes

• Terms not accepted: You must check the box that says “I accept the Terms of Use” before the “Log In” button becomes active.
• Inactive login button: If the button stays greyed out, it likely means the checkbox hasn’t been ticked.
• Browser issues: Some captive portals don’t load properly on certain browsers or devices.
• DNS or IP conflict: Your device might not be properly assigned an IP address by the router.
• Firewall or VPN interference: Security software or VPNs can block captive portals from loading correctly.

How to Troubleshoot

• Check the box: Make sure you’ve ticked “I accept the Terms of Use.” That should activate the login button.
• Refresh the page: Sometimes the portal doesn’t load fully, try refreshing or reopening the browser.
• Try a different browser: If you’re using Chrome, try Firefox or Edge.
• Reconnect to WiFi: Forget the network and reconnect to trigger the captive portal again.
• Disable VPN or firewall temporarily: These can block the portal from appearing.
• Use the IP address directly: If the portal doesn’t auto-load, manually enter 192.168.1.20 in your browser.
• Try another device: If all else fails, test the connection on a different phone or laptop to isolate the issue.